Are you a Shipt Shopper looking to maintain your active status and continue earning money with this popular grocery delivery platform? In this comprehensive guide, we’ll explore the top reasons for Shipt Shopper deactivation and provide tips on how to avoid them.

We understand that the world of gig work can be highly competitive, and keeping your account in good standing is essential to ensure a consistent income as a ship shopper.

Understanding Shipt Shopper Deactivation

Shipt Shopper deactivation can be a frustrating experience, similar to getting fired from your job. It occurs when Shipt restricts your ability to accept new grocery orders, rendering the app unusable for you. Deactivation can have a significant impact on your income, and it’s often a surprise for many shoppers who don’t receive prior notice.

Let’s dive into the primary reasons for Shipt Shopper deactivation and the steps you can take to prevent it.

1. Low Shipt Shopper Ratings

Maintaining a high shopper rating is crucial. Shipt customers rate your performance after each delivery, and these scores influence your overall shopper rating. To avoid deactivation, it’s essential to keep your last 50 ratings above 4.7 and maintain an on-time delivery rate above 90%. A rating below 4.7 or a low on-time delivery rate can put you at risk of deactivation.

2. Violating the Shopper Policy

Shipt has specific policies that shoppers must adhere to, including treating customers with respect and following safety guidelines. Violations such as being rude to customers, making threats, or driving under the influence can result in deactivation. Shipt can access all messages sent to customers, so maintaining professionalism and politeness is crucial.

3. Not Scanning IDs

If you’re delivering alcohol, proper protocol must be followed. This includes scanning and recording ID information, even if the customer appears to be of legal drinking age. Failing to do so can lead to deactivation and legal consequences.

4. Shopping with Others

Shopping with someone else, even if it seems more efficient, is not allowed. Shipt doesn’t provide insurance for passengers or additional shoppers, so engaging in this practice can lead to instant deactivation.

5. Canceling Too Many Shipt Orders

While occasional order cancellations are acceptable, frequent last-minute cancellations can put your account at risk. This disrupts the customer’s experience, and Shipt takes this seriously. Only cancel orders in case of emergencies.

6. Always Delivering Late

Maintaining an on-time delivery rate above 90% is vital. Ensure you shop quickly, and efficiently, and deliver on time. Delays in delivering orders can result in deactivation, as customers rely on timely deliveries.

7. Purchasing Your Own Items

Attempting to add personal items to a customer’s order is strictly prohibited. Fraudulent actions like this can result in deactivation. Always follow Shipt’s guidelines and deliver orders as requested by the customer.

8. The Background Check Reality

Background Check: Don’t underestimate the significance of background checks. Shipt routinely conducts them, and if you don’t meet their stringent criteria, deactivation may be looming on the horizon.

9. The Echo of Customer Complaints

Customer Complaints: Shipt takes customer feedback seriously. If clients are expressing dissatisfaction with your behavior, professionalism, or the quality of your service, Shipt may consider taking action, including potential deactivation.

10. Account Sharing

Account Sharing: Sharing your Shipt Shopper account or allowing someone else to use it is a clear violation of Shipt’s policies. Engaging in such practices could lead to undesirable consequences, including potential account deactivation.

Common Reasons for Shipt Shopper Deactivation and How to Avoid Them

How to Avoid Deactivation

Avoiding deactivation requires a combination of professionalism and adherence to Shipt’s policies. Here are some tips to help you steer clear of deactivation:

  1. Maintain High Ratings: Strive to provide excellent service, and consistently monitor your shopper rating. Address any customer concerns promptly and professionally.
  2. Respect Shopper Conduct Guidelines: Always treat customers with respect, follow safety guidelines, and maintain professionalism in your communication.
  3. ID Scanning: When delivering alcohol, ensure you follow the ID scanning procedure diligently. This is a legal requirement and a critical aspect of your role.
  4. Shop Solo: Avoid shopping with others or having passengers in your vehicle while on the job. This ensures you comply with Shipt’s policies.
  5. Minimize Order Cancellations: Cancel orders only in emergencies or with ample notice. Prioritize completing every delivery to avoid last-minute cancellations.
  6. On-Time Delivery: Strive to maintain an on-time delivery rate above 90 percent. Efficiency in shopping and delivering is essential.
  7. Honesty in Deliveries: Never add your personal items to a customer’s order. Always deliver the items the customer has requested accurately.

By following these guidelines, you can significantly reduce the risk of deactivation and continue to enjoy the benefits of being a Shipt Shopper.


Q: Can my Shipt Shopper account be reactivated?

A: It’s unlikely that you can reactivate your Shipt Shopper account, as Shipt is not known for being responsive to reactivation requests. Deactivations are often permanent, and emails to Shipt support may not result in a response.

Q: What can I do if I’m deactivated?

A: If you’re deactivated, watch for email alerts from Shipt. They may offer refresher courses, which, if completed, can give you a second chance. If you don’t pass Shipt’s interview and don’t get hired, you can reapply in approximately 90 days.

Q: Are there alternatives to Shipt for making money in the gig economy?

A: Yes, several other delivery apps like DoorDash, Instacart, Amazon Flex, Grubhub, Uber Eats, and Walmart Spark offer similar earning potential. Exploring these alternatives can help you diversify your income sources.

Q: What’s the best way to maintain a high shopper rating?

A: Providing excellent service, being punctual, and addressing customer concerns professionally are key to maintaining a high shopper rating.

Q: What should I do if a customer is rude or difficult to deal with?

A: Even when faced with difficult customers, maintain composure and politeness in your communication. Shipt has access to all customer messages, so it’s vital to remain professional.

Q: How can I ensure on-time deliveries?

A: To maintain an on-time delivery rate above 90 percent, shop efficiently, be quick with substitutions, and aim to deliver promptly.

Shipt Deactivation Appeal Process

Reactivating a deactivated Shipt Shopper account can be challenging. Shipt rarely responds to email requests for reactivation, and many policy violations result in permanent deactivation. In some cases, Shipt may offer refresher courses as a second chance, so be sure to complete them if they’re provided.

Exploring Alternatives

If you find yourself deactivated from Shipt, don’t lose hope. There are numerous opportunities in the gig economy to earn money. Consider exploring other delivery apps like DoorDash, Instacart, Amazon Flex, Grubhub, Uber Eats, or Walmart Spark. These platforms offer similar earning potential and can help you maintain a steady income.


Maintaining your status as a Shipt Shopper and avoiding deactivation requires a commitment to professionalism and adherence to Shipt’s policies. By providing excellent service, following safety guidelines, and delivering on time, you can enjoy a successful and lucrative gig working experience.

While reactivation may be challenging, exploring alternative delivery apps can keep your income flowing. Remember, the gig economy is full of opportunities, and your journey doesn’t have to end with deactivation

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